Facilities Administrator

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibility of the Facilities Team Lead is to provide daily operational support through the management and coordination maintenance, repairs and office moves, new buildings and expansion projects within the NTT office environment and related buildings, including tenants and ensure that these are carried out within the service level agreement.

**Working at NTT**

**Key Roles and Responsibilities**:

- Monitors the co-ordination of maintenance and repairs requests
- Ensure that all service requests are responded to, distributed and co-ordinated
- Provides input to ensure that these requests are completed in a timely manner and within the agreed service level agreement
- Works with own team to ensure the completion of daily building inspections
- Monitors daily walkabouts, including the cleanliness checking of all areas, especially bathrooms, break rooms and kitchens checks
- Provides input to reports on any findings to the risk management team
- Works with own team to identify non-compliance to maintenance standards to ensure adherence to the required health and safety standards
- Provides input to planning, managing and oversees the general routine maintenance and repairs schedule
- Ensure that the required tasks are completed according to the schedule and ensure that accurate records regarding these schedules are maintained in the maintenance database
- Ensure that buildings, offices, and equipment are maintained to the required standards and that service levels are met
- Support the build of new business facilities, by ensuring the most appropriate selection of sites
- Manage renewals, options, terminations and escalations of existing building leases
- Provides advice on the planning and co-ordination of office moves and expansions and renovations within NTT and the impacted tenants
- Manages tasks that relate to the maintenance and secure storage of tools, equipment and office consumables
- Monitors replacement of broken and depreciated tools and equipment
- Ensure that office equipment operates effectively with mínimal unplanned downtime and maintain accurate records of the condition of equipment
- Monitors the ordering of office furniture and following up on orders, payments and deliveries
- Accountable for the management of stock and furniture in storage
- Monitors the management and coordination of all third parties involved in supplying services related to a facilities project
- Liaise with existing tenants to assist with the co-ordination of routine and scheduled maintenance, repairs and renovations.
- Responsible for operational management of the facilities team
- Create and implement plans and reporting on the team activities in the required forums
- Co-ordinate and manage shifts and time keeping of the facilities team
- Participates in the management and reporting of the costs related to office moves, expansions, renovations and general maintenance and repairs
- Continuously assess, control and recommend cost savings related to facilities related projects
- Maintain the assets registers, ensuring records are kept of all permits, leases, correspondence with vendors as well as reviewing all contractor documentation

**Knowledge, Skills and Attributes**:

- Proactive individual with a positive attitude towards work
- Display good interpersonal skills used to deal effectively with internal and external stakeholders.
- Ability to exercise sound judgement and display the ability to deal effectively with conflict
- Verbal and written communication skills
- Professional attitude and appearance
- Organisational skills
- Customer service attitude
- Ability to prioritise and track tasks and multitask
- Ability to make quick decisions
- Interpersonal skills
- Project management skills
- Business and commercial acumen coupled
- Ability to balance delivery with agreed and contracted expectations
- Effective and professional leadership and people management skills
- Ability to professionally handle complaints, problems and issues, managing resolutions and corrective actions

**Academic Qualifications and Certifications**:

- Diploma in Facilities Management

**Required Experience**:

- Demonstrated experience in a similar position
- Demonstrated experience in a related environment

**Skills Summary**

Facility Management, Ma