Customer Relationship Executive

4 days ago

Kottayam, India TEAM DMC Full time

Setting customer expectations and revenue goals.
- Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Cross-selling products and services to the customer.
- Advising customers on cost-effectiveness.
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.

**Salary**: ₹12,465.36 - ₹18,768.86 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kottayam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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