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Customer Relationship Executive

2 weeks ago

Kottayam, India Elizabeth International UK Full time

We seek a proactive and customer-focused **Customer Relationship Executive** to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients to ensure high satisfaction and loyalty. You will act as customers' primary point of contact, address their concerns, and collaborate with internal teams to provide excellent service.

**Key Responsibilities**:

- Build and maintain strong, long-term customer relationships.
- Serve as the primary point of contact for customer inquiries and issues.
- Understand customer needs and provide tailored solutions.
- Proactively communicate with clients about product updates, service changes, or new offerings.
- Resolve customer complaints and ensure prompt follow-up for resolution.
- Collaborate with internal teams (sales, marketing, and technical support) to address customer needs.
- Monitor customer satisfaction levels and gather feedback for continuous improvement.
- Prepare and deliver regular reports on account status and performance.
- Assist in onboarding new clients and ensure a smooth transition.

**Qualifications**:

- Bachelor’s degree.
- Proven experience in customer service or relationship management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively.

**Job Type**: Full-time
**Location**: Pala, Kottayam

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person