Amazon Blended Process

1 week ago

Gurugram Haryana, India Career Crox Full time

**Title**: Client Query Resolution Specialist - Amazon (Blended Process)

**Location**: Sector 18, Gurgaon

**Process**:
Amazon - Blended Customer Support (80% Chat, 20% Voice)
Client Base: USA and Domestic (India)

**Working Days**: 6 Days a Week

**Salary Structure**:

- Fresher: ₹25,000 CTC
- 6 Months Experience: ₹30,000 CTC
- 1 Year+ Experience: ₹35,000 CTC
- **Performance-based incentives and bonuses atleast 25,000 PM**

**Key Responsibilities**:

- Handle customer queries through chat (80%) and inbound voice calls (20%)
- **Interact confidently with both USA-based and domestic customers**:

- **Resolve issues, complaints, and problems effectively**:

- Ensure timely and satisfactory resolutions to customer queries
- Maintain accurate records and adhere to quality standards

**Required Skills**:

- Must have **absolute fluency in English and Hindi** (spoken and written)
- Should be confident and comfortable in handling **USA-based clients**:

- Willingness and interest to interact with global customers via chat and voice
- Strong comprehension, typing, and problem-solving skills
- Basic system navigation skills

**Eligibility Criteria**:

- Undergraduates and above can apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How many months of experience do you have in Sales or Customer Support or Blended Process ?
- What's your current in-hand salary?
- How much do you rate your English Communication Skill out of 10?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

License/Certification:

- Expertise to handle USA Customers too ? (preferred)
- Experience in Sales or Customer Support ? (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

**Speak with the employer**
+91 7836095291

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