International Blended Process

3 days ago

Gurugram Haryana, India Career Crox Full time

**Job Title: International Blended Process Executive (Air India - Non-Sales)**

**Location: Sector 18, Gurgaon**

**Process: Air India - International Blended (80% Chat + 20% Voice)**

**Shift: Rotational / Night Shift (as per international process)**

**Working Days: 6 days working**

**Salary: Max 35K CTC**

We are hiring for an International Blended Process Executive to support **Air India’s global passengers**. This is a **non-sales, non-target-based** international support role, with **80% chat and 20% voice communication**. The role focuses on providing excellent customer service, resolving queries, and ensuring a smooth customer experience.

**Key Responsibilities**:

- Handle customer interactions primarily via **chat (80%)** and occasional **calls (20%)**:

- Assist customers with booking queries, cancellations, flight changes, refunds, baggage issues, and other travel-related concerns
- Deliver clear, concise, and grammatically correct responses in **English**:

- Ensure high customer satisfaction through effective query handling and resolution
- Convince and guide international travelers in a polite and professional manner
- Log all interactions in the CRM and escalate complex issues appropriately
- **Minimum 6 months to 1 year of experience** in **customer support or sales (international preferred)**:

- Must have **excellent English communication skills (written and spoken)**:

- Good typing speed and multitasking ability
- Strong problem-solving, listening, and convincing skills
- Willingness to work in **rotational shifts and 6 days a week**

**Salary Package**:

- Fixed salary with **no sales or targets**

**Perks**:

- Opportunity to work with a prestigious brand - **Air India**:

- Professional work environment
- Growth and learning opportunities in international customer service

**Job Types**: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How much do you rate your English Communication Skill out of 10?
- What's your current in-hand salary?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

License/Certification:

- 6 month experience in Sales or Customer Support (preferred)
- Experience in INTERNATIONAL CALLING Related Process ? (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

**Speak with the employer**
+91 7836095291

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