Transportation Representative, Amazon Shipping
3 weeks ago
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned shipper accounts and resolve all queries • Develop individual client servicing strategy at a shipper-level • Understanding and reinforcing the internal system and operational capabilities and align shipper expectations • Resolve shipper queries by liaising with internal stakeholders across program, operations • Action proactive and reactive measures on key service parameters like operations, claims and escalations • Follow the standard operating processes to scale the working of the function A day in the life A day in the life 1. Enabling data transparency through unblocking MIS queries 2. Ensure all API status-es are being pushed 3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism 4. Train shipper on passing correct NDR feedback and claims 5. Monitor shipper performance and drive insights 6. Identify NVA tasks and find solutions to automate or reduce the tasks 7. Be a custodian of shipper experience and cascade feedback internally 8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - - 3+ years of data analysis and formula creation in Microsoft Excel experience - - Experience using data to drive root cause elimination and process improvement - - More than 3 year of experience in B2B Client servicing or customer service - - Experience in an analytical, results-oriented environment with external customer interaction. - - Proven ability to understand the business “by the numbers” and streamline escalations - - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. - - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.- Bachelor's degree in operations, supply chain or logistics - Experience working with e-commerce or logistics. - Deep understanding of the B2C transportation landscape in India with prior interactions with shippers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Transportation Representative, Amazon Shipping
3 weeks ago
Gurugram, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and...
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Transportation Representative, Amazon Shipping
3 weeks ago
Gurugram, Gurugram, India Amazon Full timeJob Description Description A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned...
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Transportation Representative, Shipping
2 weeks ago
gurugram, India Amazon Full timeA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and resolve all...
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Gurugram, India Amazon Full timeOur customers have immense faith in our ability to deliver packages timely and as expected. A well planned network seamlessly scales to handle millions of package movements a day. It accurately forecasts the package movements across the network, has monitoring mechanisms that detect failures before they even happen (such as predicting network congestion,...
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Gurugram, India Amazon Full timeOur customers have immense faith in our ability to deliver packages timely and as expected. A well planned network seamlessly scales to handle millions of package movements a day. It accurately forecasts the package movements across the network, has monitoring mechanisms that detect failures before they even happen (such as predicting network congestion,...
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Transportation Representative, Av
6 days ago
Gurugram, Haryana, India ADCI - Tamil Nadu - A83 Full time**DESCRIPTION**: TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to...
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Software Dev Engineer
2 weeks ago
Gurugram, Gurugram, India Amazon Full timeJob Description Description Amazon's global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching...
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Gurugram, India ADCI - Haryana - D50 Full timeAmazon is looking for an experienced APAC Regional Logistics Specialist to own the transportation of IT assets across various programs in APAC Region. This is an exciting opportunity to make history by becoming a member of a team whose purpose is to solve complex challenges creating unprecedented customer experiences on a daily basis. This role will require...
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Quality Assurance Engineer I
5 days ago
Gurugram, India Amazon Full timeQuality Assurance Engineers at Amazon test applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with scripting tools and/or user-level automated tools. QAEs at Amazon...
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Quality Assurance Engineer I
3 hours ago
Gurugram, Gurugram, India Amazon Full timeJob Description DESCRIPTION Quality Assurance Engineers at Amazon test applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with scripting tools and/or user-level...
