Transportation Representative, Amazon Shipping

1 day ago

Gurugram, India Amazon Full time

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned shipper accounts and resolve all queries • Develop individual client servicing strategy at a shipper-level • Understanding and reinforcing the internal system and operational capabilities and align shipper expectations • Resolve shipper queries by liaising with internal stakeholders across program, operations • Action proactive and reactive measures on key service parameters like operations, claims and escalations • Follow the standard operating processes to scale the working of the function A day in the life A day in the life 1. Enabling data transparency through unblocking MIS queries 2. Ensure all API status-es are being pushed 3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism 4. Train shipper on passing correct NDR feedback and claims 5. Monitor shipper performance and drive insights 6. Identify NVA tasks and find solutions to automate or reduce the tasks 7. Be a custodian of shipper experience and cascade feedback internally 8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - - 3+ years of data analysis and formula creation in Microsoft Excel experience - - Experience using data to drive root cause elimination and process improvement - - More than 3 year of experience in B2B Client servicing or customer service - - Experience in an analytical, results-oriented environment with external customer interaction. - - Proven ability to understand the business “by the numbers” and streamline escalations - - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. - - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.- Bachelor's degree in operations, supply chain or logistics - Experience working with e-commerce or logistics. - Deep understanding of the B2C transportation landscape in India with prior interactions with shippers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  • Transportation Representative, Amazon Shipping

    1 day ago

    Gurugram, Gurugram, India Amazon Full time

    Job Description Description A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned...

  • Transportation Specialist, Amazon Shipping

    1 week ago

    Gurugram, India Amazon Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for...

  • Transportation Specialist, Amazon Shipping

    4 weeks ago

    Gurugram, India Amazon Full time

    Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts. We...

  • Transportation Representative, Amazon Shipping

    2 days ago

    Gurugram, Haryana, India ASSPL - Haryana - C77 Full time

    **DESCRIPTION**: A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned shipper...

  • Transportation Specialist, Shipping

    1 hour ago

    Gurugram, Haryana, IND, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.We...

  • Transportation Specialist, Shipping

    10 hours ago

    Gurugram, Haryana, IND, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.We...

  • APAC Regional Logistics Specialist, Global Transportation and Logistics

    1 week ago

    Gurugram, India Amazon Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Amazon is looking for an experienced APAC Regional Logistics Specialist to own the transportation of IT assets across various programs in APAC Region. This is an...

  • High Salary! APAC Regional Logistics Specialist, Global Transportation and Logistics

    2 weeks ago

    Gurugram, India Amazon Full time

    Amazon is looking for an experienced APAC Regional Logistics Specialist to own the transportation of IT assets across various programs in APAC Region. This is an exciting opportunity to make history by becoming a member of a team whose purpose is to solve complex challenges creating unprecedented customer experiences on a daily basis. This role will require...

  • Client Servicing Associate, Amazon Shipping

    4 days ago

    Gurugram, Haryana, India Amazon.com Full time

    DESCRIPTION Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing B2B relationships with our key...

  • Transportation Representative, Av

    6 days ago

    Gurugram, Haryana, India ADCI - Tamil Nadu - A83 Full time

    **DESCRIPTION**: TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to...