Transportation Representative, Amazon Shipping
3 weeks ago
Job Description Description A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned shipper accounts and resolve all queries - Develop individual client servicing strategy at a shipper-level - Understanding and reinforcing the internal system and operational capabilities and align shipper expectations - Resolve shipper queries by liaising with internal stakeholders across program, operations - Action proactive and reactive measures on key service parameters like operations, claims and escalations - Follow the standard operating processes to scale the working of the function A day in the life A day in the life - Enabling data transparency through unblocking MIS queries - Ensure all API status-es are being pushed - Arrange pickup and deliveries for escalated shipments through effective LMR mechanism - Train shipper on passing correct NDR feedback and claims - Monitor shipper performance and drive insights - Identify NVA tasks and find solutions to automate or reduce the tasks - Be a custodian of shipper experience and cascade feedback internally - Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders Basic Qualifications - - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - - 3+ years of data analysis and formula creation in Microsoft Excel experience - - Experience using data to drive root cause elimination and process improvement - - More than 3 year of experience in B2B Client servicing or customer service - - Experience in an analytical, results-oriented environment with external customer interaction. - - Proven ability to understand the business by the numbers and streamline escalations - - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. - - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage. Preferred Qualifications - Bachelor's degree in operations, supply chain or logistics - Experience working with e-commerce or logistics. - Deep understanding of the B2C transportation landscape in India with prior interactions with shippers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Haryana - C77 Job ID: A3122025
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Transportation Representative, Amazon Shipping
3 weeks ago
Gurugram, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and...
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Transportation Representative, Amazon Shipping
3 weeks ago
Gurugram, India Amazon Full timeA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Deliver positive experience to assigned shipper accounts and resolve all...
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Transportation Representative, Shipping
2 weeks ago
gurugram, India Amazon Full timeA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and resolve all...
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Transportation Representative, Amazon Shipping
2 weeks ago
India Amazon Full timeJob Description Description A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and...
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India Amazon Full timeJob Description Description Amazon is looking for motivated individuals for the profile of Transportation Representative for its Amazon Freight team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building...
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Hyderabad, India Amazon Full timeJob Description Description Amazon Shipping is our externalized business providing small parcel transportation services to sellers and shippers. Amazon Shipping leverages planning and transportation's foundational systems together with operations capabilities to pick up packages from shipper warehouses and inject them into the Amazon Fulfillment Network...
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Hyderabad, India Amazon Full timeJob Description Description Amazon's global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching...
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Transportation Specialist, Amazon Shipping
3 days ago
India Amazon Music Full timeJob Description Description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Transportation Specialist, Amazon Shipping
4 weeks ago
India Amazon Music Full timeJob Description Description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Transportation Representative, IB Sked
4 weeks ago
India Amazon Full timeJob Description Description Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon's transportation network. It ensures hassle free, timely pick-up and...
