Customer Relationship Executive

7 days ago

Mumbai, India CCPL Full time

Our client is looking for a Customer Relationship Executive with at least 6 years of experience in luxury and dealing with HNI clients. They should be proficient in communication (verbal/written) and experience in hospitality would be preferred.

**Responsibilities**:

- Attending to all client phonecall, enquiries received from newspaper inserts, references, newspaper ads or marketing activities
- Validation of client information as per our criteria and recording of the same in internal databases
- Fix appointments of the clients for the experience centre visits. Meet and greet them once they visit
- Be the intermediary between them and design teams for initial requirements
- Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
- Give a tour of the experience centre if needed
- The CRE shall follow up with the client and reschedule if case another visit is needed and give heads-up to internal teams regarding the same
- The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner

**Mandatory Requirements**:

- Proven record in handling HNI clients in luxury sector for 6-10 years
- Proficiency in Microsoft Office
- Experience in client servicing
- Must have attention to detail

**Qualities**
- Interpersonal skills
- Excellent Communication
- Passion and dedication
- Good Listener

**Eligibility Criteria**:

- 6-10 years of experience in luxury and dealing with HNI clients.
- A bachelor’s degree in marketing/any other domain.
- Basic knowledge of any ERP system.

Pay package as per industry standards or based on the experience and potential

**About the Organisation**:
Our client delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

**Salary**: From ₹40,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91-XXXXXXXXXX

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