International Telecom Voice Process

2 days ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**Grace Staffing Services is Hiring - International Telecom Customer Service & Sales (Voice Process)**

**Job Title**: Customer Service & Sales Executive - Telecom (Voice Process)
**Location**: Mumbai (Work from Office) - **Vikhroli & Airoli Branches**
**Shift**: US & UK Rotational Night Shifts
**Working Days**: 5 Days a Week (2 Rotational Offs)
**Transport**: Two-way Pick-up & Drop Provided

**About the Role**:
Grace Staffing Services is hiring for an **International Telecom Voice & Sales Process** supporting **US and UK customers**. The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction.

**Key Responsibilities**:

- Handle **inbound & outbound calls** for telecom customers (US/UK).
- Assist with **billing, activations, upgrades, and service-related queries**.
- **Upsell and cross-sell** telecom products to achieve monthly sales targets.
- Maintain accurate documentation and deliver high-quality service.
- Meet performance goals for **sales, quality, and call handling**.

**Eligibility**:

- **HSC with minimum 1 year of International BPO (Voice/Sales) experience.**:

- **Graduates** with International BPO experience are also welcome.
- Excellent **English communication** and interpersonal skills.
- Comfortable working in **US & UK rotational night shifts**.
- Must be **Mumbai-based** with complete required documents.

**Verification & Required Documents**:

- **Relieving letters mandatory for the last 2 employments/organizations.**:

- Must also submit **Offer Letter, Pay Slips, and Bank Statements** for verification.
- **UAN-based background verification** will be conducted for the **last 2 employments**.

**What We Offer**:

- Competitive **salary + sales incentives & performance bonuses**.
- **Company-provided transportation** (Pick-up & Drop for both shifts).
- **Comprehensive training** and **career growth** in international telecom sales & support.
- Supportive and growth-oriented work environment.

**Mobile**: +91 7715882251 (Jay)

**Job Types**: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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