International Telecom Voice Process

3 days ago

Mumbai, Maharashtra, India Grace Services Full time ₹ 4,00,000 - ₹ 7,00,000 per year

Grace Staffing Services is Hiring – International Telecom Customer Service & Sales (Voice Process)

Job Title: Customer Service & Sales Executive – Telecom (Voice Process)

Location: Mumbai (Work from Office) – Vikhroli & Airoli Branches

Shift: US & UK Rotational Night Shifts

Working Days: 5 Days a Week (2 Rotational Offs)

Transport: Two-way Pick-up & Drop Provided

About the Role:

Grace Staffing Services is hiring for an International Telecom Voice & Sales Process supporting US and UK customers. The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Handle inbound & outbound calls for telecom customers (US/UK).
  • Assist with billing, activations, upgrades, and service-related queries.
  • Upsell and cross-sell telecom products to achieve monthly sales targets.
  • Maintain accurate documentation and deliver high-quality service.
  • Meet performance goals for sales, quality, and call handling.

Eligibility:

  • HSC with minimum 1 year of International BPO (Voice/Sales) experience.
  • Graduates with International BPO experience are also welcome.
  • Excellent English communication and interpersonal skills.
  • Comfortable working in US & UK rotational night shifts.
  • Must be Mumbai-based with complete required documents.

Verification & Required Documents:

  • Relieving letters mandatory for the last 2 employments/organizations.
  • Must also submit Offer Letter, Pay Slips, and Bank Statements for verification.
  • UAN-based background verification will be conducted for the last 2 employments.
  • No relocation cases accepted — candidates must currently reside in Mumbai.

What We Offer:

  • Competitive salary + sales incentives & performance bonuses.
  • Company-provided transportation (Pick-up & Drop for both shifts).
  • Comprehensive training and career growth in international telecom sales & support.
  • Joining Bonus after 90 days of successful employment.
  • Supportive and growth-oriented work environment.

Interested Candidates:

Kindly contact through the details below to apply or schedule your interview:

Email:

Mobile: Jay)

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Experience:

  • Customer service: 2 years (Required)

Location:

  • Mumbai, Maharashtra (Required)

Work Location: In person

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