Tts Nam Operation Officer

2 weeks ago


Mumbai, India Citi Full time

Business/ Department_
- Objectives:_
- Core Responsibilities:_

1. Team member role

2. Risk and Control

3. Revenue and Cost management

4. Migration and Project management
- Day-to-Day Responsibilities:_

**1. Processing standard**

Essential functions and Responsibilities

> Processing transactions relating to Document Checking / Scrutiny

> Review, analysis and implementation of control measures to prevent, financial, reputational and

operational risks

> Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA.

> Ensuring internal recon activities are performed on a timely manner.

> Able to understand, comprehend and deliver customer requirement effectively and promptly.

> Handle customer / bank queries pertaining to all trade products via SWIFT / Mails / Calls

> Ensuring the compliance of txns to the US regulations policies and procedures.

> Liaising with internal teams to effectively deliver customer requirement.

> Building cordial relationships with all stakeholders.

> Identify process gaps and work on building controls.

> Preparation of daily / weekly/ monthly reports are provided as per the requirement.

> Ensuring the compliance of txns to the US regulations policies and procedures.

**2. Risk and Control**

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Maintain performance metrics to track defects, productivity.

c. Assist unit for audit preparation and necessary actions for clean audit results

**3. Migration and Project management**

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

**4. Revenue and Cost management**

a. Give suggestions or participate in process improvements and cost improvement initiatives
- Financial/ Budgetary:_
- (TBD)_
- Individual Contributor (IC)/Managerial_
- (TBD)_
- Key Deliverables:_

1.

2.

3.
- Percentage of Travel:_

No Yes, 10% of the Time Yes, 25% of the Time

Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time
- Relocation:_
- Other:_

This is a Night Shift Role.
- Business/ Department_
- Objectives:_
- Core Responsibilities:_

1. Team member role

2. Risk and Control

3. Revenue and Cost management

4. Migration and Project management
- Day-to-Day Responsibilities:_

**1. Processing standard**

Essential functions and Responsibilities

> Processing transactions relating to Document Checking / Scrutiny

> Review, analysis and implementation of control measures to prevent, financial, reputational and

operational risks

> Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA.

> Ensuring internal recon activities are performed on a timely manner.

> Able to understand, comprehend and deliver customer requirement effectively and promptly.

> Handle customer / bank queries pertaining to all trade products via SWIFT / Mails / Calls

> Ensuring the compliance of txns to the US regulations policies and procedures.

> Liaising with internal teams to effectively deliver customer requirement.

> Building cordial relationships with all stakeholders.

> Identify process gaps and work on building controls.

> Preparation of daily / weekly/ monthly reports are provided as per the requirement.

> Ensuring the compliance of txns to the US regulations policies and procedures.

**2. Risk and Control**

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Maintain performance metrics to track defects, productivity.

c. Assist unit for audit preparation and necessary actions for clean audit results

**3. Migration and Project management**

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

**4. Revenue and Cost management**

a. Give suggestions or participate in process improvements and cost improvement initiatives
- Financial/ Budgetary:_
- (TBD)_
- Individual Contributor (IC)/Managerial_
- (TBD)_
- Key Deliverables:_

1.

2.

3.
- Percentage of Travel:_

No Yes, 10% of the Time Yes, 25% of the Time

Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time
- Relocation:_
- Other:_

This is a Night Shift Role.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**


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