Tts Nam Operation Officer

Business/ Department_
- Objectives:_
- Core Responsibilities:_

1. Team Management / Team member role

2. Risk and Control

3. Revenue and Cost management

4. Migration and Project management
- Day-to-Day Responsibilities:_

**1. Processing standard**

a. Processing of day to day transactions as per local operating procedures.

b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained

c. Understand customer requirements.

d. Meet required productivity metrics set for the team

e. Ensure tracking, accurate and timely resolutions of issues and exception raised

f. Client escalations / Client inquiries are investigated and responded appropriately

**2. Risk and Control**

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Assist unit for audit preparation and necessary actions for clean audit results

**3. Migration and Project management**

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

**4. Revenue and Cost management**

a. Give suggestions or participate in process improvements and cost improvement initiatives

**5. Team Management**

a. Ensure the team provides the best productivity to meet SLA targets

b. Motivate the team towards the business objective

c. Maintain team’s performance metrics to track defects, productivity.

**Functional Responsibilities**

**1.**

**2.**

**3.**
- Financial/ Budgetary:_
- (TBD)_
- Individual Contributor (IC)/Managerial_
- (TBD)_
- Key Deliverables:_

1.

2.

3.
- Percentage of Travel:_

No Yes, 10% of the Time Yes, 25% of the Time

Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time
- Relocation:_
- Other:_

Required

Preferred
- Education:_

Bachelor Degree (commerce/science stream preferred)

OR

Master Degree (preferably Finance)
- Experience:_

Bachelor Degree - Min 6+ years in Trade Services / Trade Finance

OR

Master Degree (preferably Finance) - 3+ years of experience (Trade Operations/ Services).
- Certifications:_

CDCS Certification
- Skills:_

**Core**:
1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment

2. Ability to work as a team with offsite partners.

3. Consistent ability to adapt to process changes quickly and accurately.

4. Strong attention to detail is required to ensure the data privacy of our client information

5. Strong team management skills

6. Working knowledge of UCP, ISBP, URR, ISP, URDG, Trade Services Products, Trade Finance Products.

**Functional**:
1. SBLC Handling (Issuance / Advising / Payments)

2.

**Competencies**:
1. Information must be expressed coherently and accurately to key people in a timely manner.

2. Confidence, self-motivation and plenty of initiative

3. Strong sense of ownership and accountability for work

4. Ability to build working relationships with stakeholders

5. Good oral and written communication skills

6. Ability to work in team environment

Enthusiasm and strong desire to work in operations
- Other:_

Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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