Facilities Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facility Executive
Work Dynamics

**What's this job involves**:
Duties & responsibilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk Service request of Customers are attended.
Provide management advice to Helpdesk operators for escalated issues
Ensure immediate response to Priority Calls
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled
Oversee the Mailroom process and action escalations to the user satisfaction levels.
Provide management advice to mail room executives for escalated issues
Oversee the Front Office function and guide the team member on the deliverables
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Ensure the FOE has placed newspaper and magazines in the reception area as necessary
Oversee the Housekeeping Services are on satisfactory levels and as per standards set.
Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
Inspect the turn out and attendance of the staff
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Oversee the upkeep of indoor plants and take necessary action if required
Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for HK Services with the help of Facility Manager.
Ensure the rosters are briefed well to the team to make them understand the deliverables.
Process vendors’ bills pertain to Location and consolidate on standard JLL template for submission to FM
Coordinate all the FM supplies required for the location with the central resource
Ensure timely availability of all FM related supplies at the site
Adhere to the reporting procedures as per JLL standards and requirements
Follow the Standard process for managing all FM requirements at the location.
Ensure vendor compliance audit done at the location through JLL audit team and records maintained

Performance objectives and Key Performance Measures
Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables.
Provide all administrative support to the Facilities Management team at
To ensure timely and accurate completion of FM reports pertaining to soft services
Registers for Housekeeping
Log Book of the Events recorded
Shift Rosters of the vendor team
Management New initiatives for the location
Management Savings initiatives proposed for the location
Client Satisfaction
Closure of helpdesk complaints
Daily, weekly and monthly reports
Vendor staff attendance checks and validation
Statutory audit coordination

Key skills
- Scheduling of activities with coordination with all stake holders
- Good Communication and structural approach with analysis
- Team player and should drive ground level staff to desired output

Employee specification
- Graduation / Hotel Management
- Experience in managing soft services, Helpdesk Operations, Client Visits
- Reports, Monthly Trackers, MMR, SLA, Vendor Coordination

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We wi