Facility Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facility Executive
Work Dynamics

**What this job involves**:
Facility Executive will be part of the Facilities Management team, to drive and increase overall facility management service levels and customer satisfaction. This individual is the go-to-person for all facilities engagement matters.

The team aims to manage the big site with a smaller site approach to ensure all service levels as per SOW are maintained and establish stronger relationships with the customers. Proficiency in soft service operation is key for this position.

This individual ensure that a seamless consistent level of service is provided at every user touchpoint.

**Key Responsibilities**:
Site Management
Conduct site walk daily with the checklist, look out for defects, and manage any hazardous objects accordingly.
Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
Manage meeting room conflicts and enforces or encourages meeting room etiquette
Ensure that office equipment is in good working condition. Otherwise, rectify immediately
Liaise and manage respective vendor to support the functionality of office space
Responsible to consolidate all customer issues and generate a monthly report
Manage all customers’ issues tactfully and confidently
Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time
Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage
Make sure items are clearly labelled and place in lost and found
Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners
Manage floor filing and locker space for individuals and departments
Continually audits cleanliness of floor and add addresses issues immediately
Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required

Ownership and Stakeholder Management
Act as an owner of the space across all services provided
Be personable and get to know the residents of the floor and maintain an open dialogue
Be receptive to feedback, share it and action it
Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration
Be empowered to make decisions, guide behaviour, and escalate issues
Conducts observational studies and issues surveys
Collect feedback from the employees
Issue monthly summary of utilization, feedback and events
Organise events
Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and
Maintain up to date operation files in a central repository, i.e., SharePoint

Administrative Function
Assist Facility Management Team with tactical planning
Expertise in soft service operation.
Provide facility specific assistance to the project management team as needed or requested
Manage and maintain facility management tasks as assigned
Coordinate special events in support of client or JLL
Provide support for meetings and conference room reservations as needed and directed
Assist with the coordination and scheduling of maintenance activities

Communication and Relationship Management
Provide general overall facility management services including continuous monitoring of office/facility
Act as an interface with client, visitors and guests
Ensure appropriate follow up with customers
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client env