
International Customer Support
20 hours ago
As a Customer Support Associate at Terrasparq, you will be part of a dynamic international BPO team, delivering 24/7 voice and non-voice support to U.S.based enterprise clients. This includes handling technical issues, billing questions, dispatch coordination, and helpdesk ticketing through multiple communication channels.
- 5-day work week (Night Shifts only)
- Cab facility for pick-up/drop
- Training & growth opportunities in the international BPO domain
- Provident Fund (PF) & health insurance
- Paid time off and sick leave
- Young and dynamic team culture
Key Responsibilities
- Troubleshoot basic technical and software issues with provided SOPs
- Handle dispatch logistics, appointment scheduling, and service coordination
- Assist with billing, invoicing, and account-related questions
- Log interactions, escalate complex issues, and ensure SLA compliance
- Maintain data accuracy and professionalism in all communications
- Collaborate closely with the global operations and field support teams
**Requirements**:
- Excellent command of spoken and written English
- Bachelor’s degree (B.Tech, BCA, BBA, BA, or similar)
- Strong communication, listening, and customer empathy skills
- Basic knowledge of IT or technical troubleshooting is a plus
- Comfortable working permanent night shifts (US Time Zone)
- Familiarity with CRMs or ticketing tools is a bonus
Pay: ₹15,000.00 - ₹28,847.31 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 7986144383
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