Customer Support Executive

2 weeks ago


Zirakpur, India Reelup Digital Pvt Ltd Full time

We are looking for a proactive and customer-focused **Customer Support Executive** to join our team. In this role, you will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a seamless customer experience. Your strong communication skills, patience, and problem-solving abilities will be key to delivering exceptional support and maintaining customer satisfaction.

**Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Handle customer complaints with empathy and professionalism, aiming for swift and effective resolutions.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Process orders, returns, and exchanges as necessary.
- Follow up with customers to ensure satisfaction and gather feedback on their support experience.
- Collaborate with other teams (e.g., sales, technical support) to resolve cross-functional issues.
- Stay up-to-date with product knowledge and company offerings to assist customers effectively.
- Identify opportunities to improve customer service and share insights with the team.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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