Customer Care Executive

1 week ago

Noida Sector Noida Uttar Pradesh, India Virtual wallet systems private limited Full time

WE ARE LOOKING FOR CUSTOMER SUPPORT EXECUTIVE AT NOIDA LOCATION
SHIFT TIMING:
8:00AM -5:00PM (Preference both Male and Female)
2:00pm -11:00pm(Preference male)
- They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Make appointments that fit into the schedule of the client and the customer.
- Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
- I assist them if they are facing a problem and troubleshoot it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift

Work Location: In person

**Speak with the employer**
+91 9319350363

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