Customer Support Executive

5 days ago

Gurgaon, India Lead Infotech Full time

**JOB DESCRIPTION-**

**POSITION -** Associate - Customer Delight

**ROLE -** Individual Contributor

**LANGUAGE REQUIRED -** English + Hindi/Tamil/Kannada/Spanish

**WORK LOCATION - **Suncity Success Tower, Sector 65, Gurugram

**WORKDAYS -** 6 days’ Work from Office (Rotational WO’s & Shifts)

**SHIFT TIMINGS -** 24
- 7

**NOTICE PERIOD - **Immediate Joiners only

**ROLE-**

As a Customer Delight team member, you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

**RESPONSIBILITIES-**

Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

Contribute ideas to resolve customer problems to improve productivity.

Maintain and update customer documentation as needed.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Actively listen to the concerns with a Solution Oriented approach.

Manage transactions over CRM.

**KEY REQUIREMENTS-**

Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e., preferably from a Technical Process or IT company.

Smart Freshers good with Communication skills can apply.

Active Listener.

Must be proficient in any of the above-mentioned languages along with English.

TAT oriented approach.

Good working knowledge with Microsoft Excel or Microsoft Suite.

Excellent communication and interpersonal skills.

**PERKS & BENEFITS-**

Performance Linked Incentives

OT Benefits

Medical Benefits

Upskilling for free

Exciting work culture

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus
- Health insurance

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