Guest Relation Executive

3 days ago

Kochi, India Dindigul Thalappakatti Restaurant Full time

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-inand giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multi-tasking job duties in a busy environment.
- Should possess detailed information about the restaurant, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily occupancy
- Providing excellent customer service as per company standards.
- Greeting guests as they enter and exit the Restaurant.
- Providing information regarding the Restaurant, town attractions, activities etc.
- Allocate dining to all arriving guests.
- Perform basic cashieractivities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to restaurant guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday,

**PREREQUISITES**:
Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

**EDUCATION**:
Must be able to read, speak, write, and understand the primary language used in the workplace. Her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the restaurant. She will strive to use a polite language and well-groomed in her relation with the restaurant guests, colleagues and staff.

**EXPERIENCE**:
1 years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 9995358393

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