
Executive - Customer Service - Rail & Inland
1 week ago
**Job Description**:
- Rake loading supervision and complete commercial formalities like forwarding note & RR generations etc. for container and LSFTO Rakes
- Coordination with customer for material and visit customers workplace to understand the customer needs.
- Experience of working with SER / ECO R / ER
- Co-ordination with customers for rake running status and cargo availability.
- MIS of Rail Domestic and support strategy & planning.
- Visit goods shed, CRT, sidings to explore business opportunities.
- Keeping track of customer’s order and its fulfillment status.
- Complete control of CRM Data and order status.
- Coordination with IR officials for rake placement and regulatory framework.
- Coordination for first mile pickup of cargo
- Coordination for last mile delivery of Cargo.
- Submission of Invoice with customer tracking payment.
- Coordination between operations and customer for timely delivery of cargo.
- Direct coordination with vendor for different customer needs.
- Convert business pertaining to container sales and terminal sales.
- Visit transportation market to understand the current dynamics of transportation market and replicate the same in domestic container business
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