Customer Relationship

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

**Your responsibilities will include**:

- You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
- Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
- Ensure delivered solutions are realized in committed time frame and meet client expectation
- Establish a quality management system: tracking of project milestones, quality and KPIs
- Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
- You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
- Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
- You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
- In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
- You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

**Your future at Kyndryl**

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**:

- At least 5- 8 years of experience in a similar role, preferably in an IT or technical setting.
- Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
- Experience in handling client communication and negotiations.
- Excellent in Japanese skills both translation and interpretation
- Excellent problem-solving and analytical skills
- Hands-on experience with cloud technologies, databases, or programming languages is a plus.
- Experience with IT service management tools (e.g., Service Now, Jira).

**Preferred Technical and Professional Experience**:

- Certifications in Japanese language proficiency JLPT N2 or above
- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
- Experience in working with Japanese clients or in a multicultural team is preferred.
- Ability to work independently and manage multiple tasks and deadlines.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Ca