Partner Support Agent for India

2 weeks ago

Remote, India Multiverse Full time

As a Partner Support Agent, you will be the frontline contact for our partners, ensuring their satisfaction and addressing their requests promptly. You will play a crucial role in maintaining strong relationships with our partners across various markets.

**These are your responsibilities**:

- Serve as the primary point of contact for partners, addressing their inquiries, requests, and concerns via various communication channels.
- Provide timely and accurate responses to partner queries, ensuring their satisfaction and fostering trust in our brand.
- Collaborate with internal teams to resolve partner issues and escalate complex cases as needed.
- Assist partners with onboarding processes, product training, and platform navigation to enhance their experience.
- Proactively reach out to partners to gather feedback and identify areas for improvement.
- Keep detailed records of partner interactions and maintain up-to-date partner profiles in the CRM system.

**This is what we expect from you**:

- Ensure partner satisfaction: By providing exceptional support, ensure high levels of partner satisfaction and exceed their expectations.
- Issue Resolution: Demonstrate proficiency in resolving partner inquiries and concerns efficiently, with a focus on first-contact resolution.
- Feedback Collection: Gather valuable feedback from partners to identify trends, address recurring issues, and improve our products and services.
- Timely Response: Meet or exceed service level agreements for response times to partner inquiries.

**This is what we require from you**:

- Proven experience in a customer service or support role, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners.
- Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Familiarity with CRM systems and ticketing platforms.
- Knowledge of the iGaming industry and related products is a plus.
- Fluency in Hindi and English both written and verbal.

**This is why you should choose us**:

- Fully remote
- Competitive salary packages
- Profit sharing
- Sports/gym allowance
- Free therapy session
- Birthday gifts:

- )
- Career growth and development
- Multicultural team
- 25 days paid vacation days
- Great work-life balance and flexibility

**Application Process**:
**1. Submission of Application**:
**2. Psychometric Testing**

**3. Interview Stage**:
**4. Final Decision**:

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