Customer Support Agent

4 days ago

Remote, India Nuventure Connect Full time

**Full Time, Remote, India - Kochi**:
Nuventure Connect, an ISO 27001:2022 and SOC 2-certified company leverages deep technology expertise to solve complex business problems, empowering clients worldwide. Our commitment to state-of-the-art technology solutions spans the entire product value chain, helping customers globally. With expertise in engineering, design, and digitalization, we deliver next-generation solutions, including intuitively designed software, end-to-end IoT solutions, cloud infrastructure management, and managed IT support services. Our agile methodologies bring unique ideas to life efficiently, serving organizations of all sizes. As a trusted technology services partner, we also specialize in graphics design, industrial CAD services, content generation, and marketing, delivering holistic and scalable solutions to our clients.

**Introduction**

We are seeking a highly motivated and detail-oriented Customer Support Agent to join our team. In this role, you will play a crucial part in ensuring the smooth flow of information and maintaining high levels of customer satisfaction.

**What You Will Do**
- Accurately input data into designated software and other relevant systems.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues efficiently.
- Identify and escalate urgent customer requests or complaints.
- Adhere to data entry procedures and quality standards.

**What We Are Looking For**
- Excellent written communication skills with a strong command of English grammar and punctuation.
- Proficiency in data entry with a keen eye for detail and accuracy.
- Ability to type quickly and accurately on a computer keyboard.
- Strong problem-solving skills and the ability to think critically.
- Ability to work independently and as part of a team.
- Openness to working on US time zones.

**Bonus Points**
- Prior experience in a customer support or data entry role.
- Familiarity with CRM software.
- Knowledge of data privacy and security best practices.

**Your Mindset**
- Customer-centric with a passion for delivering excellent service.
- Positive and proactive approach to problem-solving.
- Strong work ethic and commitment to meeting deadlines.
- Eagerness to learn and adapt in a fast-paced environment.

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