Tour Operator

9 hours ago

Kolkata West Bengal, India Ascendency Consultant Full time

**Job Title**: Tour Operation Executive

**Company**: Thinksurf Udaan

**Location**: Chingrighata
- **Key Responsibilities**:_

1. **Tour Planning and Execution**:

- Design, develop, and coordinate domestic and international tour packages.
- Manage end-to-end tour operations, including bookings, itineraries, and on-ground

logistics.
- Ensure timely confirmation of services such as hotels, transportation, activities, and

guides.

2. **Operational Efficiency**:

- Monitor tour operations to ensure smooth execution and handle any on-ground

challenges.
- Manage budgets, ensure cost-effective planning, and track profitability.
- Ensure compliance with all travel and safety regulations.

3. **Customer Experience Management**:
a. Address client queries, provide pre-travel support, and ensure exceptional post-travel

feedback.

b. Resolve on-ground issues promptly and professionally during tours.

c. Collect customer feedback to improve future tours and services.

4. **Team Management**:
d. Supervise, train, and mentor the operations and tour coordinators’ team.

e. Assign responsibilities, monitor team performance, and maintain high service

standards.

5. **Product Development and Market Research**:
a. Research new destinations, activities, and travel trends to create innovative and

attractive packages.

Update and improve existing products to cater to evolving customer needs.

6. **Documentation and Reporting**:
a. Maintain proper records of all bookings, itineraries, payments, and vendor contracts.

b. Generate regular reports on operational performance, costs, and profitability for

management.
- **Requirements**:_
- 3-4 years of experience in tour operations, travel planning, or a similar role.
- Strong knowledge of domestic and international travel destinations and logistics.
- Excellent vendor communication, and organizational skills.
- Proficiency in travel management systems, reservation tools, and Microsoft Office.
- Ability to manage budgets, optimize operations, and meet deadlines.
- A customer-centric approach with problem-solving abilities.

**Age limit**: up to 40.

**Salary**: 20k-35k

**Full Time**: 11.00 am to 7.00 pm

**Education**: Postgraduate/ Graduate

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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