Tour HEAD

Tour HEAD

Job Highlight

The ideal candidate will have a minimum of 10+ years of experience in the travel industry with a proven track record in heading FIT division and team handling, handling high-end luxury travel, product development, and long-haul international tours.

Job Description

1. Tour Package Management:

2. Develop, design, and customize international tour packages tailored to the preferences and requirements of our discerning luxury clientele.

3. Ensure the timely and efficient booking of tours, accommodations, transportation, and related services.
4. Maintain a strong understanding of market trends, customer preferences, and competitor offerings to continually enhance our tour portfolio.

5. Oversee luxury and long-haul international travel planning with a focus on high-value experiences.

6. Team Leadership:

7. Lead, mentor, and guide a team of FIT tour specialists, fostering a culture of excellence, collaboration, and continuous improvement.

8. Delegate tasks effectively, monitor performance, and conduct regular reviews to drive both individual and team success.

9. Lead by example in handling luxury clientele and inspire the team toward delivering exceptional service.

10. Internal Co-ordination with various departments including Ticketing, VISA, Business Development, Marketing etc to jointly deliver key outcomes for the department.

11. Client Relationship Management:

12. Build and nurture strong relationships with HNI and Ultra HNI clients, anticipating their needs and providing personalized, world-class service.

13. Act as the primary point of contact for client inquiries, concerns, and feedback, ensuring prompt resolution and exceptional satisfaction.

14. Vendor Management:

15. Establish and maintain strategic partnerships with hotels, airlines, DMCs, transportation providers, and excursion operators.

16. Negotiate favorable terms, secure competitive pricing, and ensure consistent delivery of premium-quality services.

17. Evaluate vendor performance and explore new alliances to expand our offerings and maintain high service standards.

18. Product Development:

19. Collaborate with the marketing and product development teams to conceptualize innovative tour products across domestic and international destinations.

20. Take ownership of luxury product design and development ensuring exclusive experiences for elite clients.
21. Conduct periodic reviews based on market trends, customer feedback, and emerging travel preferences.

Skills Required

• Strong expertise in Luxury Travel, Product Development, and Long-Haul International Operations
• Excellent customer service and interpersonal skills with the ability to build long-term client relationships
• Team handling and Leadership
• Exceptional communication skills (written and verbal) and attention to detail
• Proven track record of building and managing corporate and luxury travel partnerships
• Strategic thinker with strong leadership and decision-making abilities
• Highly proactive, result-oriented, and able to work under pressure

Role: Tour Department Operations Head

Industry Type: Travel & Tourism

Department: Tour Department (Domestic & International)

Employment Type: Full Time, Permanent

Location: Kolkata

Salary: Best in Market (based on candidate profile and experience)

Role Category: Senior Management

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Customer Satisfaction, Customer Service, Corporate & Group Travel, Client Servicing, Operations Management, Corporate Handling, Relationship Building, FIT, Luxury Travel, Product Development, Long Haul Tours

About Us

Established in 1993, Victoria Travels Pvt. Ltd. has grown into a multi-faceted travel company offering India and worldwide tour packages. Starting with air ticketing, Victoria Travels has successfully expanded into Inbound, Outbound, MICE, and Theme Tourism.

Over the decades, Team Victoria has constantly evolved to deliver exceptional customer experiences, earning strong client trust and repeat business.

We specialize in Leisure Travel, Business Travel, Honeymoon Packages, Corporate Incentives, and Luxury Experiences.

Website:

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person