Customer Service Executive

2 weeks ago

Kodambakkam Chennai Tamil Nadu, India Herba Enclave Full time

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. We are looking for a customer-focused individual with excellent communication skills and a passion for helping others.

**Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team members.
- Maintain a high level of customer satisfaction and ensure a positive customer experience.
- Process customer orders and payments accurately and efficiently.
- Keep detailed records of customer interactions and transactions.
- Stay up-to-date on company products, services, and promotions.
- Collaborate with other team members to improve processes and customer service.

**Qualifications**:

- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and customer service software.
- Strong attention to detail and accuracy.
- Empathy and patience when dealing with customers.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Flexible work schedule and remote work options.
- Collaborative and supportive work environment.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Kodambakkam, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Kodambakkam, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

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