Front Office Supervisor

7 days ago

Jaipur, India IHCL Full time

Job Responsibilities
- To abide by the mission statement of the hotel, the department and the respective section.
- Welcome guests on arrival at the Hotel.
- Instant recognition of repeat guests.
- Keep oneself updated on the arrival list.
- To ensure that Guest Registration Card is duly filled in prior to guest arrival and obtain signature of the Guest on the same. In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.
- Ensure that the Guest is promptly allotted the assigned room courteously.
- To verify payment details in absence of any instructions to the contrary.
- To take advance payments/swipe the Credit Card imprint wherever necessary.
- To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.
- Note guest Departure request.
- In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest.
- Ensure that all complaints are promptly attended to and check with the Guest for Feedback.
- To inform Concierge and Housekeeping about Guest Departure.
- To have a thorough knowledge of the facilities offered by the Hotel and ensure selling of the same.
- To ensure that all brochures pertaining to the hotel and the group are available at the reception.
- To provide all assistance to the Guests for onward reservation of the Group Hotels.
- To ensure that all messages and parcels for the Guests are promptly despatched to the Rooms.
- To have a thorough knowledge of Rooms, Suites and Tariffs.
- To enter all Guest vouchers in respective Guest folders.
- To ensure paid outs on Guest Accounts on authorisation of Duty Manager.
- To allot Safe Deposit lockers to the Guest and obtain signature of the Guest wherever necessary.
- To ensure preparation and presentation of the bills.
- To have a thorough knowledge of the major credit cards and their limits.
- To have credit ratings of all companies and travel agents.
- To hold back Credit Cards listed in cancellation bulletin.
- To ensure formalities regarding foreigners are duly observed.
- To handle guest departures and settlement of bills in Indian rupees/foreign currency/credit card.

Job Requirements
- To adhere of the grooming standard laid down as per company procedure.
- Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
- To always adhere to personal grooming as per the standards laid down by the hotel and maintain high standards of grooming.
- To perform such other duties as may be assigned from time to time by persons placed in authority over you.

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