Front Office Supervisor/ Executive
14 hours ago
Position with Luxury Hotel
Position Summary
As a Front Office Executive, you will be the first point of contact for guests, ensuring a warm welcome and delivering an exceptional guest experience throughout their stay. You will handle check-in/check-out processes, manage reservations, and coordinate with various departments to maintain smooth hotel operations.
Key Responsibilities
- Welcome and greet guests with courtesy and professionalism.
- Manage check-in, check-out, and room assignment efficiently.
- Handle guest inquiries, requests, and complaints promptly.
- Manage reservations, cancellations, and amendments in PMS (Opera/IDS/etc.).
- Coordinate with housekeeping, F&B, and other departments for guest requirements.
- Handle billing, payment processing, and cash float responsibly.
- Maintain accurate records and reports for front desk operations.
- Ensure lobby and reception areas remain clean and presentable.
- Assist in concierge services such as travel, transport, and local information.
- Uphold hotel standards, policies, and procedures consistently.
Skills & Competencies
- Strong communication and interpersonal skills.
- Customer service–oriented with a pleasant personality.
- Ability to multitask and remain calm under pressure.
- Knowledge of MS Office and hotel PMS systems (Opera preferred).
- Problem-solving and conflict-resolution skills.
- Professional appearance and grooming.
- Candidates with good height and confident presence will be preferred.
Qualifications
- Diploma/Degree in Hotel Management or relevant field preferred.
- 2–4 years of experience in front office operations in hotels/resorts.
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