Associate Student Connect

**About Us**

**Job Title**
- Associate-Student Connect

**Reports to**
- Territory Manager

**Job Purpose**

This role manages the entire student life cycle and drive student success metric. Act as SPOC for students at assigned Learning Centre (LC) to enhance student experience. Responsible to maintain the highest standards of student connect.

**Key Responsibilities**

**AEP Coordination & Administration**
- Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
- Work with the AEP’s to drive the AEP team to drive re-registration
- Training AEP’s for student services

**Student Connect**
- Plan and manage the student journey and life cycle
- Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material
- Drive assignment submissions and exam registration
- Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
- Share this feedback with the appropriate stakeholders to enhance the overall student experience.
- Stay updated with program changes, policies, and procedures

**Exam Management**
- Help manage exam conduct & other aspects of exam execution

**Stakeholder Coordination**
- Liaise with HO/Internal departments for all academic-related queries
- Support in exam conduct at assigned LC

**MIS & Reports**
- Create and manage reports on the CRM and LMS
- Track student queries, follow up to resolve & maintain MIS

**Key Interactions**

**Internal Stakeholders**

**External Stakeholders**
- HODs at NCDOE
- Students/Parents
- University Functions
- Authorized Enrollment Partners

**Dimensions**
- Individual contributor role.

**Requirements
- Skills & Competencies**
- Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening, Negotiation skills & conflict managementAdvantageous to have knowledge of the local language

**Requirements
- Education & work experience**
- Graduate or PG/MBA
- Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.