Associate Student Connect

6 days ago

Navi Mumbai Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

**About Us**

**Job Title**
- Associate-Student Connect

**Reports to**
- Territory Manager

**Job Purpose**

This role manages the entire student life cycle and drive student success metric. Act as SPOC for students at assigned Learning Centre (LC) to enhance student experience. Responsible to maintain the highest standards of student connect.

**Key Responsibilities**

**AEP Coordination & Administration**
- Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
- Work with the AEP’s to drive the AEP team to drive re-registration
- Training AEP’s for student services

**Student Connect**
- Plan and manage the student journey and life cycle
- Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material
- Drive assignment submissions and exam registration
- Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
- Share this feedback with the appropriate stakeholders to enhance the overall student experience.
- Stay updated with program changes, policies, and procedures

**Exam Management**
- Help manage exam conduct & other aspects of exam execution

**Stakeholder Coordination**
- Liaise with HO/Internal departments for all academic-related queries
- Support in exam conduct at assigned LC

**MIS & Reports**
- Create and manage reports on the CRM and LMS
- Track student queries, follow up to resolve & maintain MIS

**Key Interactions**

**Internal Stakeholders**

**External Stakeholders**
- HODs at NCDOE
- Students/Parents
- University Functions
- Authorized Enrollment Partners

**Dimensions**
- Individual contributor role.

**Requirements
- Skills & Competencies**
- Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening, Negotiation skills & conflict managementAdvantageous to have knowledge of the local language

**Requirements
- Education & work experience**
- Graduate or PG/MBA
- Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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