Workplace Services Coordinator

7 days ago

Gurgaon, India Colt Technology Services Full time

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Workplace Services Co-ordinator

Summary Of Role

To support the global Workplace team with a range of projects, management of service providers, service level agreements/performance measurements and the provision of requested management information as required.

Main Duties
- To monitor the Service Level Agreements/ KPI’s and ensure stakeholder satisfaction.
- Collate and produce management information, KPI’s, reports and presentations
- Undertake auditing of all service partners and collate relevant information to form part of the performance reporting process.
- To support the delivery of global Workplace projects.
- To be proactive and provide innovative ideas and solutions enabling service improvements throughout the Workplace function.
- To strive for best value and cost-effective solutions relating to the provision of the Workplace delivery model including that of the outsourced service partners.
- Collate and produce management information reports and presentations
- Assist with the preparation of forward planning and budgeting.
- To review and update all data relating to the Workplace function.
- To assist with the creation of policies and procedures and take ownership of ensuring these are kept up to date.
- To be actively involved in the processes of tendering any of the outsourced vendor services and assist in the mobilisation of any new vendors should any service provider be changed.
- Update central records surrounding property and estates space utilisation and occupancy levels including surveys surrounding utilisation.
- Support the team with OPEX/CAPEX, budgets, reports, and service delivery.
- Adhoc support when required by the team.

Essential
- Experience in a similar role
- Fully proficient in MS Word, Excel, and PowerPoint.
- Proficient at report writing, creating, and presenting presentations.
- Knowledge of CAFM
- Able to manage a diverse workload and prioritise accordingly with high a level of initiative and commitment to meeting goals
- Experience of supporting a business contract and/or providing support to a professional function.
- Project management experience.

Desirable
- Knowledge of Management Systems (e.g., ISO45001/ISO14001)
- Facilities qualification such as IWFM
- Experience in using Power BI
- Project management qualification such as PRINCE2

**What we offer**:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Access to Online-learning Platform
- Business mentoring
- option of parking slots in the Colt Campus
- lunch vouchers

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