Service Coordinator

23 hours ago

Gurgaon, India Cepheid Full time

Coordinating with customers for all service-related activities (Contracts renewal, Engineer visit, Spare parts transfer, Defective parts return)
- Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications.
- Process RMA and outbound shipments for all service-related activities.
- Monitor and maintain customer technical support events to determine shipment activities.
- Responsible to maintain and update Equipment master data in ERP system
- Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events.

Manage service contract quotations, setup bill plans, review documentation and process invoices
- Bachelor’s degree with 5+ years of experience OR
- Master’s degree with 3+ years of experience
- Excellent customer service and problem-solving skills
- Outstanding skills in Microsoft Office, including Microsoft Excel and Microsoft Word
- Strong Understanding of Service Back end process
- Ability to work under pressure and meet the given timelines
- Attend project meetings in other time zones

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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