Customer Service Executive

2 weeks ago

Gurugram Haryana, India AK Global Management Services Full time

Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally and provide information about sales inquiries, services, and products.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the software.
- Handle all the queries/complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.

1. Good communications and written skills

2. Selling products and meeting customer needs

3. Ability to listen proactively.

4. Problem solving skills.

5. Good interpersonal skills

6. Ability to handle work well and maintain quality.

1. Graduate

2. 0 to 1 years of experience in Customer Service.

3. Should be fluent in English & Hindi

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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