Service Desk Coordinator

3 days ago

Noida, India Cybix Technical Services Llp Full time

**Role Summary**:
**Responsibilities**:

- Accept calls assigned to Cybix bins.
- Assign engineer and update Customer.
- Connect with the Customer, and agree on the downtime for repair.
- Get calls rescheduled if required.
- Co-ordinate with the concerned team for spare parts
- End to end tracking of calls till clEnd-to-endeive call report (CSO) scanned copy from engineers and update in the system
- Upload daily open call data, and monthly status of all closed calls along with CSO in the Cybix database for future reference.
- Co-ordinate with the Logistics manager for the return of faulty parts
- Review open calls on a daily basis and chase the concerned team for early closure.
- Support Customer in responding to any query related to the call.
- Keep Customers updated on the progress during the call life cycle.

**Required Skills**:

- Good communication and comprehension - both verbal and written
- Basic understanding of computer hardware
- Good understanding of MS-office (Word, Excel, Outlook)
- Ability to gather and analyze data and generate reports.
- Ability to prepare routine administrative paperwork.
- Ability to resolve difficult or stressful customer service issues.
- Keen attention to detail and ability to effectively manage time
- Ability to work well in a team environment.

**Experience**:Prior work experience in a similar role would be an advantage but not essential

**Minimum academic qualifications**:Graduate**.**

**Career progression**:Service desk coordinators who perform well have the opportunity to move up the hierarchy to Customer support manager and Head of Operations

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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