Service Desk Engineer
9 hours ago
Job Description Position: Service Desk Engineer / Technical Support Engineer L2 Working Hours: 24x7 Rotational (WFO) Work Location: NSEZ Phase 2, Noida Experience: 5yrs to 10yrs Note: Must have excellent communication skills. Job Description: Key Responsibilities: • Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting. • Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers. • Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service. • Communicate effectively with end-users to understand their issues and provide clear and concise guidance. • Maintain detailed documentation of support activities, resolutions, and updates to the knowledge base. • Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery. • Provide guidance and training to end-users to help them resolve common issues and improve their understanding of IT systems. • Assist with routine maintenance and updates of IT systems and software to ensure optimal performance. • Escalate complex issues to Level 3 support or other appropriate teams when necessary, ensuring thorough documentation of all steps taken. Technical Skills: • Proficiency in troubleshooting Windows operating systems. • In-depth knowledge of Office 365 applications, including Outlook, Word, Excel, and Teams. • Experience with SharePoint administration and troubleshooting. • Familiarity with file server management and network printers. Soft Skills: • Excellent verbal and written communication skills. • Strong problem-solving skills and attention to detail. • Ability to work independently and as part of a team. • Customer-focused with a dedication to providing high-quality service. Preferred Qualifications: • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. • Experience with ITIL framework and service management best practices. • Familiarity with remote support tools and techniques Requirements Troubleshooting Windows operating systems, Office 365 applications, including Outlook, Word, Excel, and Teams. SharePoint administration and troubleshooting. File server management and network printers.
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IT Service Desk Engineer
7 days ago
Noida, Uttar Pradesh, India GC Technologies Pvt Ltd Full time ₹ 4,50,000 - ₹ 10,00,000 per yearService Desk Engineer - 2 RequirementsBudget - L Yrs. Upto 12 LPABudget - L2 Team Lead - 5-7 Yrs. Upto 20 LPAWork Mode - All 5 days WFO, It can be any 5 days in a weekLocation : Noida - WFONP : 30 daysExperience : 2-7 yrsBudget : Max 15 LPAPayroll :STL - Sterlite Technologies LimitedAdobe ProjectRequirement 1. L1 Service Desk EngineerJob Title:Service Desk...
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Service Desk Engineer
20 hours ago
noida, India Axiom Software Solutions Limited Full timeA Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues....
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Service Desk Engineer
9 hours ago
Noida, India Awign Expert Full timePosition: Service Desk Engineer / Technical Support Engineer L2 Working Hours: 24x7 Rotational (WFO) Work Location: NSEZ Phase 2, Noida Experience: 5yrs to 10yrs Note: Must have excellent communication skills. Job Description: Key Responsibilities: • Provide advanced support to end-users for laptop-related...
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Service Desk Analyst
7 days ago
Noida, Uttar Pradesh, India Vimerse Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCompany OverviewVimerse Infotech operates in the information-technology-and-services industry.Role and ResponsibilitiesWe are seeking an analyst to join our Service Desk team. The ideal candidate will have:A B.Tech./B.E. degree in Computer Science or related field6 months to 1 year of experience in Service DeskGood communication skills and ability to handle...
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Service Desk Engineer
9 hours ago
Greater Noida, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a...
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IT Service Desk
7 days ago
Noida, Uttar Pradesh, India Shiv Nadar School Full time ₹ 2,00,000 - ₹ 8,00,000 per yearResponsibilities:Service Desk Management:Act as the single point of contact for users seeking IT support.Process incoming service requests from clients (via telephone, email, and other means).Answer all incoming telephone calls on the Service Desk support line.Create service tickets using the SNS ticketing system.Assess ticket resolution timeframe and...
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Service Desk Engineer-Service Support
15 hours ago
noida, India Sopra Steria Full timeCompany Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...
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IT Service Desk
1 week ago
Noida, India Sopra Steria Full timeDescription - Internal - Monitor all online services and batch work. - If necessary, answer incoming calls, taking necessary details and ensuring the call is dealt with -Log details of all incidents and problems utilizing standard reporting methods. - Provide first line fix, utilizing relevant procedures, or escalate problems. - Use supplied checklists and...
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IT Service Desk Technician Ii
2 weeks ago
Noida, India BorderlessMind Full time**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...
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Senior Associate – Service Desk
1 week ago
Noida, Uttar Pradesh, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionCoforge is a global digital services and solutions provider specializing in delivering real-world business impact through deep domain expertise and emerging technologies. As the 7th largest Indian IT services firm, Coforge recorded $1.45 billion in revenue in FY25, and enters FY26 with a $1.55 billion executable order book. Coforge...
