Service Desk Engineer

20 hours ago


noida, India Axiom Software Solutions Limited Full time

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.). Installing and configuring new hardware and software. User account management, such as password resets and access control (often via Active Directory). Documenting problems and solutions in knowledge bases. Escalating complex issues to higher-level IT staff. Common Skills: Knowledge of Windows, macOS, Linux. Familiarity with network basics (DNS, DHCP, VPNs). Experience with ticketing systems. Soft skills like communication, patience, and problem-solving. Understanding of ITIL practices (Incident, Problem, Change Management). Career Path: Service Desk Engineer (L1) L2/L3 Support Engineer Systems Administrator Network Engineer or Security Analyst IT Manager / Infrastructure Architect



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