Service Desk Associate

2 days ago


Greater Noida, India Coforge Ltd. Full time

**Key Business Capabilities Required**
- Service Desk Incident Management Citrix Application Support Team Player Problem Solving
- 3+ years of IT Operations/Helpdesk/Service Desk/NOC Citrix CVAD infra environment knowledge is must.
- Experience in supporting IT desktop infrastructure in an enterprise environment.
- Experience with Windows 7, Windows 10 Operating Systems. Active Directory administration Office 365 administration is must.
- Experience on Printer and cloud printing is must.
- Experince is remote troubleshooting via Screen sharing is must. Citrix Direcotr, SolarWinds, LWL or other monitoring system experience.
- Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group
- 5 days working per week with two weekly offs based on roster



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