
Application Support Executive
3 days ago
Experience: 2+Years
**Skills: SQL, Jason, Postman, API, Web Application.**:
- They are responsible for obtaining details of customer complaints
- Keep records of interactions and transactions of client; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up clients and their complaints; ensure that requests are attended to accordingly
- Manage a team of client service representatives in dealing with complaints and enquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping client satisfaction levels in check
- Manage large amounts of incoming phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Must Have
- IT Company experience, handling clients.
Pay: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
Work Location: In person
Expected Start Date: 01/11/2025
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