Application Support

**In this Role, Your Responsibilities Will Be**:

- Troubleshoot and develop technical solutions for support issues related to Syncade software, hardware setup and configuration, and network setup and configuration.
- Review and improve existing Advanced Services procedures.
- Design and develop virtual machines infrastructures for customers using either VMWare or Hyper-V.
- Diagnose and troubleshoot support issues on live production environments.
- Communicate and deploy solutions on live systems critical to business operations.
- Develop plans/strategies for future Syncade system migration/upgrades.
- Support the sales organization for the generation of customer proposals.
- Build & Manage Cloud infrastructures for customers.

**Who you are**:
You build and deliver solutions that meet customer expectations. You evaluate pros and cons, risks and benefits of different solution options. You anticipate the impact of emerging technologies and make necessary adjustments

**For This Role, You Will Need**:

- BE in Computer Science, Electrical Engineering, or Information Systems with at least 3 years of related experience,
- Be able and willing to learn new technologies to meet the needs of the organization.
- Ability to diagnose and troubleshoot technical and customer issues and queries.
- Great teammate who builds and maintains positive team member relations.
- Able to manage and schedule multiple priorities.
- Possess strong analytical skills.
- Ability to devise solutions to problems independently.
- Excellent problem-solving skills
- Excellent oral & written communication skills.

**Preferred education, experience & skills**:

- Bachelor of Science in Engineering/Computer Science or equivalent
- Good knowledge in various database software like SQL Server, Configuration, MongoDB
- Knowledge of Crystal Reports, Scripting, IIS is a plus.
- Experience with SQL Server Databases, configuration, Clusters, AlwaysON, database upgrades/Migrations, profiler tracing, and generation of queries is desired.
- Knowledge of Network Administration, Active Directory, Crystal Reports, IIS, Virtualization (VMWare or Hyper-V), Storage Systems, Cloud (Azure & AWS) are desirable skills for this position, scripting, backup systems, and PowerShell is desired.
- Project execution experience is a plus.

**Our Offer to You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

**Our Commitment to Diversity, Equity & Inclusion**

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technolo