Application Support

Job Title: Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
What will you be doing?
- Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements to deadlines and quality standards, providing regular update to key stakeholders at all levels
- Major Incident Management support
- Provide 24/7 cover and support on rota, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
- Identify proactive remedial strategies to prevent future problems and to improve the quality of delivered software.
- Change Management ensuring smooth transition into production holding the line to ensure service and support readiness
- Identifying and raising risks
- Responsible for ensuring the incident lifecycle is completed through to problem record, completing analysis and working with L3/Developers to drive resolution
- Proactive and reactive monitoring and alerting and enhancements
- Own and contribute to individual Service Improvement items including incident reduction and automation
- The delivery of documentation to agreed standards, on time and error free

What we’re looking for:

- Strong time management and organisational skills
- Logical, analytical approach to problem solving
- Hands-on and should be able to work independently and if required guide team members
- Flexible approach and ability to work under pressure
- Communicates clearly and concisely, using appropriate level of detail, terminology and style and able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
- Creates and owns a logical plan, realistic estimates and schedule for any activity
- Can identify potential risks and benefits of emerging technologies
- Evidence of strong experience of IT software support
- Evidence of strong experience in Cobol, JCL, DB2 and CICS.
- Flexible approach and ability to work under pressure.
- Strong interpersonal and excellent communication skills.
- On call support, 24*7 available when on call

Skills that will help you in the role:

- Hogan Umbrella/CAMs
- Large-scale blue-chip organisations such as Barclays (preferred)
- Broad Knowledge of Barclays Group (beneficial)
- Graduate degree
- ITIL v3 or above foundation certified

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Software Engineering