Application Support Analyst

4 days ago

Pune Maharashtra, India LUXOFT Full time

Project descriptionYou ll be working in Group Functions Application Support Reliability team supporting applications in Finance area You role is to ensure the stability of the systems we support We respond to requests from traders operations business management as well as ensuring our daily processing cycles complete accurately and on time We help by resolving incidents before they have a material impact and by implementing change according to plans that minimize the risk of disruptionResponsibilities Do you have a knack for technology Are you at your best when supporting others We re looking for someone like that to - Provide production support and batch monitoring - Uphold high standards for timely issue resolution - Interface with the business and IT stakeholders to understand production issues and determine support solutions - Define workarounds for known errors and initiate process improvements - Contribute expertise to release and deployment planning and implementation - Work in rotating shifts APAC EMEA and support over weekends as per project requirement - Lead Application Support Reliability action items for Outages Major incident reviews IPM BCM Release mgmt Audit Transition Stake Holder meetings Automation Tooling and Risk Control activities SKILLSMust have - At least 3 - 4 years experience in a production support role - Strong Scripting Tooling UNIX Wintel and Database knowledge - Experience working in scheduling tools like Autosys - A natural ability to solve complex issues - Strong analytical problem-solving and synthesizing skills you know how to figure stuff out - Experience with ITIL processes for incident request problem management change and release activities as well as knowledge management - Very good communication skills Collaboration skills Good team player and Ability to multitask Nice to have- Experience in Automation tools AppDynamics IP Center etc is plus and inclination towards learning automation tools - Investment bank domain experience - Experience in onboarding and supporting Azure Cloud based applications is plus

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