Support Analyst
2 weeks ago
Support Analyst Location Pune-Hybrid working Status Permanent Full Time Package Competitive Salary fixed 5 Day Working Week Flexible Working with one-off allowance and 2 Days in the office Development Opportunity Personal Technical Group Medical Policy Group OPD Cover Personal Accident Cover Term Life Cover 26 Days Leave 9 Public Holidays Buy Sell Scheme Referral Scheme Who s Instem Well we re a global provider of bespoke industry leading software solutions and services which enables our clients to bring life enhancing products to market faster We boast over 700 pharmaceutical clients including all the top 20 ranging from small to enterprise-sized organizations Over 50 of the global drug discovery process runs through our software at some point Therefore each Instem employee has a significant impact in helping to save prolong people s lives all over the world We want you to join our mission What s the culture environment like Although we re a fast-growing organisation we do have an incredibly supportive communal family-feel environment We promote solution-based thinking with full flexibility minimal micromanagement and empowerment - we want you to be accountable for your success We ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing mental health critical conversations and strengths Why are we hiring a Support Analyst We re on the hunt for a Support Analyst as part of our company s growth A Support Analyst is responsible for covering the support desk following through customer support calls from logging to resolution What to expect Responding to request received via email telephone support calls and from other mechanisms Provision of advice and assistance relating to products and services Reproduction of reported problems and documentation of same Escalation of problems to other technical teams Adherence to our Quality Management System QMS to ensure all work is handled securely professionally and diligently Skills you ll need Min 1 year of experience in support Degree in Computers IT is must SQL and Database knowledge is must Good communication skills Written and Verbal-able to understand US accent We hire exceptional enthusiastic people and everyone is empowered to think solo take the initiative and be innovative We invite you to explore a world of opportunities with us and to have influence in helping us achieve our goals by being you An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Instem stores and processes data using an Applicant Tracking System ATS Click below for more information regarding our privacy policy LI-PD LI-Hybrid
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Analyste Support 1
4 days ago
Pune, Maharashtra, India Michelin Full timeAnalyste Support 1 Key task - Incident and user request management Root cause analysis Improvement of user training - Monitoring and alerting improvement - New release validation. You will be part of a team fully accountable of run performance and quality of service (Green and golden days, on time incident resolution...) Significant experience on support...
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Support Analyst-1
2 days ago
Pune, Maharashtra, India Michelin Full timeSupport Analyst-1 KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling: Standard requests are taken into account, processing...
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Support Analyst
6 days ago
Pune, India Onit Full timeSupport Analyst Onit – Pune, Maharashtra, India – Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST) About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and...
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Support Analyst
6 days ago
Pune, India Onit Full timeSupport Analyst Onit – Pune, Maharashtra, India – Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST) About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and...
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Coverage Support Analyst
2 weeks ago
Pune, Maharashtra, India Deutsche Bank Full timeJob Title- Coverage Support AnalystLocation- Pune IndiaRole DescriptionAbout DWS Today markets face a whole new set of pressures but also a whole lot of opportunity too Opportunity to innovate differently Opportunity to invest responsibly And opportunity to make change Join us at DWS and you can be part of an industry-leading firm with a global...
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Support Analyst
3 weeks ago
Pune, India Idox Full timeSupport Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based) About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...
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Support Analyst
2 days ago
Pune, Maharashtra, India Idox Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSupport Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based)About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...
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Analyste Support 1
2 days ago
Pune, India Michelin Full timeAnalyste Support 1
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Support Analyst
7 days ago
Pune, Maharashtra, India OnIT Full time ₹ 5,00,000 - ₹ 8,00,000 per yearSupport AnalystOnit – Pune, Maharashtra, India – Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and...
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Support Analyst
3 weeks ago
Pune, India OnIT Full timeSupport AnalystOnit – Pune, Maharashtra, India – Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and...
