Customer Service Associate

7 days ago

Basavangudi Bengaluru Karnataka, India Srikara Builders Full time

**Customer Service Representative (CSR)** is integral to delivering exceptional service to customers seeking high-quality brass and white metal embellishments for their interiors. The gallery specializes in handcrafted products such as main door embellishments, wall murals, partition grills, and nameplates, blending traditional and contemporary styles.

**Key Responsibilities**
- **Customer Engagement & Assistance**:

- Greet and engage walk-in customers at the Bangalore showroom.
- Understand customer preferences for items such as **main door embellishments**, **wall murals**, **partition grills**, and **nameplates**.
- Guide clients through the available options based on design, size, and material.
- **Product Guidance**:

- Explain the craftsmanship, customization possibilities, and maintenance of brass and white metal products.
- Help customers visualize products within their home or office interiors, offering aesthetic recommendations.
- **Order Management**:

- Assist customers in placing customized or catalog orders.
- Ensure all order details (measurements, finishes, delivery timelines) are accurately documented.
- Coordinate with production and logistics teams to ensure timely delivery.
- **Customer Support & Follow-Up**:

- Handle post-sale queries related to product installation, care, or minor defects.
- Track and follow up on delivery timelines and ensure customer satisfaction.
- **Showroom Operations**:

- Maintain an organized, clean, and visually appealing showroom.
- Track inventory levels and assist in updating product displays.
- Handle billing and basic administrative tasks.

**Key Skills Needed**
- **Communication**: Strong verbal and written communication skills to effectively interact with customers.
- **Product Knowledge**: Ability to learn and retain detailed information about products and services.
- **Customer Service Orientation**: A passion for providing excellent customer service and building strong relationships.
- **Problem-Solving**: Ability to address and resolve customer issues promptly and effectively.
- **Organizational Skills**: Capable of managing multiple tasks and maintaining accurate records.
- **Language Proficiency**: Fluency in English and regional languages (e.g., Kannada, Hindi) is advantageous.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you willing to work on Sunday's?

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Basavangudi, Bengaluru, Karnataka (required)

Work Location: In person

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