Executive - Customer Care & Logistics for a Beauty

2 days ago

Noida, India Oxygen Magnesium Private Limited Full time

**Role: Executive - Customer Support & Logistics** **Industry Type: Beauty Brand** **Salary - Rs. 20000 - 30000 per month** **Job Type**: Full Time Education: Any Graduate Experience: Minimum 2 Years Location: Noida, NCR Working Mode: Work From Office We are currently seeking a highly motivated Executive with experience in Customer Support & Logistics to join our team in the Beauty industry. As a crucial part of the issues, order tracking, lost & damaged, disputed orders, and also, keeping a check on RTO orders. They are expected to provide excellent customer service and ensure the smooth functioning of our business platforms. ROLES & RESPONSIBILITIES: - Time to time raise tickets & take updates on each open ticket status and make required action if needed. - Follow escalation matrix as per requirement and closing issue as per set timelines - Share performance report with management on the number of complaints received and handled. - Maintaining a healthy professional relationship with customers to understand their requirements and business growth. - Maintaining individual logs of lost/damaged etc. Regularly and sharing the same with concerned authorities at each month end. - Monthly Closure & Reconciliation. - Oversee order fulfilment processes to ensure accurate and timely deliveries - Develop and implement logistics strategies to improve overall supply chain efficiency - Forecast demand and plan for future logistics needs. - Analyse data related to logistics operations to identify trends and areas for improvement. - Identify potential risks in the supply chain and develop strategies to mitigate them. - Plan for and respond to disruptions in logistics operations - Evaluate approaches and strategies to efficiently resolve customer issues across various social platforms. - Respond promptly and accurately through diverse communication channels, - Effectively manage orders and inventory. - Understand customer queries and expectations, providing real-time solutions to ensure satisfaction. - Resolve customer complaints and queries efficiently, utilizing correct escalation procedures. - Maintain MIS reports to manage information flow in and out of the organization, contributing to individual, process, and organizational growth. - Follow up on all customer requests to uphold the brand's commitment to the highest level of customer service. - Serve as the primary contact for customer inquiries about our products and brand. **Qualifications / Skills**: - Mandatory knowledge of E-commerce platforms - Strong communication skills, both written and verbal, with the ability to communicate effectively with international clients. - Proficiency in MS Office - Minimum 1-2 years of proven customer service experience (voice, non-voice, social media). - Ability to think of long-term solutions rather than short-term fixes. - Ability to multitask, work under pressure, and meet deadlines. - Proficient in keeping records of all data associated with shipments and customer issues. **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Monday to Friday - Weekend availability Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - English (required)

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