Customer Support Agent

2 days ago


Bengaluru Karnataka, India Zoomcar Full time

Position: Customer Support Executive (Inbound)
Company: Zoomcar
Location: Bangalore
Type: Full-Time (24/7 shift, rotational off)About the Role:

- Deliver product and service information to customers, resolving their issues effectively.
- Escalate complex issues to the relevant team, ensuring proper follow-up and resolution.
- Maintain accurate records of customer interactions and transactions.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Ability to work 24/7 shifts with rotational offs.
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in customer support tools and systems.

Preferred:
Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- Customer support: 2 years (required)
- Inbound voice: 2 years (required)

Work Location: In person

Expected Start Date: 22/12/2024



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