Customer Support Agent

**Hello, Truecaller is calling you from Bangalore, India Ready to pick up?**

**Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.**

Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence, Harassment and scams, Calls and messages, Identifying new numbers from anywhere in the world, and building a space for trustworthy conversations for those that matter. Truecaller is loved by over 330 million people around the world and is growing very rapidly across regions.

**Who we are**:

- The world’s #1 caller ID and spam blocking service for Android and iOS
- A team of 350+ people, from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Israel, Egypt and Nairobi.
- Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers

**We at the Customer Support team are** In charge of developing long-term user relationships. Responding to chats, as well as focusing on improving the process and resolving issues within the specified time frame, are all part of the job. The Team is located in Bangalore.

**As a Chat agent in Customer Support - **It is expected to make a continual effort to respond to customers as quickly as possible. The agent should be capable of multitasking and should make an effort to stay up to date with the latest updates. They should also report issues to the relevant department and should thoroughly document each customer's query and provide a resolution within the given TAT.

**What we expect from you**:

- 2 to 3 years of customer service experience, preferably with technical/mobile products
- Strong written skills that lend to clear and concise text-based communication.
- Average typing speed - 45-50 WPM.
- Ability to thrive in high demand, high-pressure situations.
- Experience with support platforms such as Freshdesk, or similar software
- Must be willing to work on the weekends.

**What will you work on?**
- Chat agents must make a continual effort to respond to customers as quickly as possible.
- In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.
- Successful support agents will need to be able to handle more than one chat at a time. For each chat, agents will need to reply to customer questions, research, troubleshoot any issues, provide supporting help documentation

**It would be great if you also have**:

- Prior startup experience.
- Hindi - typing
- Arabic literacy.

**Sounds like your dream job?**

This position is based in Bangalore, India.

**What we offer**:

- **A smart, talented and agile team**:An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
- **A great compensation package**: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
- **Great tech tools**: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
- **Office life**: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch

**Come as you are**:
Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. **All those things make you who you are, and that’s why we would love to meet you.