CRM

5 days ago

Bengaluru Karnataka, India Olivaclinics Full time

**Roles and Responsibilities**:

- Maintain and increase clinic revenues by achieving personal sales target and contribute to clinic sales objectives.
- Establish, maintain and expand the clinic’s customer base by building and promoting strong, long-lasting customer relationships by understanding their changing needs.
- Be the first point of contact for customer issues and customer complaints regarding sales and service and escalate issues as appropriate.
- Design and implement monthly sales strategies to ensure 100% sales target achievement.
- Collaborate with internal teams (e.g. therapists, CRT etc.) to address customers’ needs.
- Contribute to team efforts by coaching and assisting the clinic team in up-sell or cross-sell of services and products.
- Maintain quality service by establishing and enforcing organization standards to improve customer satisfaction.
- Driving CRM and branding initiatives of the center through LPT’s and google reviews.
- Maintain professional and technical knowledge by attending training workshops; reviewing professional publications; establishing personal networks; benchmarking sales strategies, identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

**Role Requirements**:

- Successful previous experience of at least five years as a client sales representative or relationship manager, with a proven track record of consistently meeting or exceeding targets.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Strong sales acumen with a proven ability to drive the sales process from planning to closure.
- Thorough knowledge of customer service, customer experience and process improvements.
- An energetic, self-driven and well organised individual with good conflict resolution skills and the ability to meet targets.
- Pleasant personality with high standards of personal grooming.
- Experience in the Health Care and Retail Industry preferred.

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