Customer Service Assistant

6 days ago


Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time

**About Us**

At **BookLeaf Publishing**, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being **featured in the Shark Tank India season 4**, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

**Job Overview**

**Key Responsibilities**
- **Issue Resolution**:Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
- **Knowledge Management**:Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way. Gather and document feedback from authors to improve our services and processes.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- Age?
- Current Salary?
- Excepted Salary?
- Do you have your own laptop ? As we don't provide laptop to employees.
- Are you comfortable commuting to Jhandewalan ?

Work Location: In person

**Speak with the employer**
+91 8920759149
Application Deadline: 07/03/2025
Expected Start Date: 10/03/2025



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