Customer Support

2 weeks ago

Vashi Navi Mumbai Maharashtra, India IRIS Business Services Limited Full time

Job Description:
**About IRIS**:
IRIS Business Services Limited is one of the first providers of full professional XBRL products and solutions to organizations globally. The company headquartered in Mumbai, India with international offices in United States, Singapore, United Kingdom, and the UAE.
IRIS is a direct member of XBRL International and XBRL US. The Company has over eighteen years of proven expertise in the financial information management space, providing customized technology solutions for data and content management, for the dissemination of information to investors and stock exchanges, and for effective content management to institutional clients.
Over the last seven years, IRIS has been very closely involved in the XBRL space, in taxonomy creation, software solutions and in the conversion of structured and unstructured data into XBRL for SEC filing in the US. IRIS has multidisciplinary skills in XBRL as well as in technology. Taxonomy experts, software engineers, business analysts and accountants come together to provide a complete range of products and services across the XBRL supply chain.

**Requirements**:
1. 1-2 Year of experience in Customer Support (XBRL knowledge would be an added advantage).
2. Available to work in flexible shifts including Night shifts.
3. Sound knowledge of Excel and Accounting.

**JD for your reference for the above mentioned role -**
1. Excellent oral and written communication skills in English.
2. Problem-solving attitude and ability to quickly grasp knowledge about our product/services.
3. Excellent time management skills and should be able to adhere to defined SLAs.
4. Excellent interpersonal skills that include good professional behaviour along with patience and competence to handle work pressure.
5. Flexibility in work and should be a team player.
7. Identifying customer needs and helping customers use specific features.
8. Maintains customer relationships by responding to inquiries; documenting actions.
9. Ability to multitask and coordinate with different teams including technical teams to help with customer queries.
10. Update and maintain all internal trackers and other documentations.

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Vashi, Navi Mumbai - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Total Experience ?
- Current CTC ?
- Expected CTC ?
- Notice Period ?
- Available to work in flexible shifts including Night shifts ?
- Knowledge in XBRL ?
- Current Location ?

**Speak with the employer**

+91-XXXXXXXXXX

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