Customer Support Executive

**About IRIS**:
IRIS Business Services Limited (IRIS), is India's only listed SaaS company that provides technology

solutions/services in the regulatory technology space across 46 countries globally. We are pioneers

in this space and provide XBRL/iXBRL solutions for compliance, data, and analytics. IRIS is a global

company headquartered in Navi Mumbai, India with subsidiaries in the USA, Singapore, and Italy

along with an affiliate firm in the UAE.

We are a company where technological expertise and domain knowledge come together to create

cutting-edge compliance solutions covering data and content management and information

dissemination for issuers/enterprises, regulators, governments, institutional clients, etc. Our deep

hands-on expertise in the XBRL space has been built over 17+ years.

We are members of XBRL International, XBRL US, XBRL Europe, and XBRL South Africa. In each of

these jurisdictions, we contribute significantly to the development and adoption of the standard.

IRIS is an ISO 27001:2013 certified organization.

IRIS has a flat organizational structure that facilitates growth, opportunities, direction-setting,

decision-making, and ownership at various levels.

**About IRIS CARBON®**:
IRIS CARBON® is used for the regulatory reporting requirements of over 3,000 companies and is

being used in over 27 countries including the U.S., EU, the UK, Ireland, and South Africa. IRIS

CARBON® is a SOC-certified, cloud-based, collaborative, and feature-rich SaaS platform that allows

companies to author their compliance reports (such as annual reports, quarterly reports, press

releases, etc.) apart from creating and filing these reports in XBRL/iXBRL formats as part of their

regulatory compliance process. IRIS CARBON® is offered globally via the SaaS-based model. This

product line is in a hyper-growth mode where it is being launched in newer countries and by more

regulators as they increasingly adopt the XBRL/iXBRL standard.

**Key Skill Set Required**:
1-2 years of experience in a Customer Support role (B2B SaaS experience is a plus).

Strong oral and written communication skills in English.

Quick learner with a proactive, problem-solving mindset.

Ability to troubleshoot user queries efficiently and independently.

Effective time management skills and ability to meet SLAs.

Strong interpersonal skills, patience, and professionalism under pressure.

Proficiency in MS Word, Excel, and PowerPoint.

Basic understanding of accounting principles.

Willingness to work in flexible shifts, including night shifts.

Knowledge of XBRL/iXBRL or RegTech domain is an added advantage (not mandatory).

**Roles and Responsibilities**:
Identify customer needs and provide appropriate solutions or guidance on product features.

Maintain strong customer relationships through clear communication and thorough documentation.

Take full ownership of issues, troubleshoot effectively, and drive timely resolutions.

Collaborate with internal teams such as Product, Technical Support, and Development to resolve issues.

Regularly update knowledge bases, internal trackers, and support documentation.

Multitask efficiently while working in a fast-paced, team-oriented environment.

Ensure high-quality customer support delivery aligned with defined service standards.

**The awards we won this year**:

- Won recognition as India’s best Fintech at the Financial Express Best Banks Awards. - an award that

was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.
- IRIS has been selected as the ‘Best Tax Technology Service Provider 2022’ in category National

Taxation Awards - at the prestigious TIOL Awards.
- IRIS CARBON has won ‘The Most Agile/Responsive SaaS Solution of the Year’ award at the 2022

SaaS Awards by Awarding and Consultancy International.